Live chat help
Live chat requires Flash version 6 or later to work. If you cannot connect
to the live chat server please check the following:
If you are using Flash version 6 it is possible that a firewall is blocking
access to the chat server. The simplest way to solve this is to install the latest version of
the Flash Player. You can do this by clicking here. Alternatively
you can make sure that your firewall has access to port number 9191 though we would
recommend simply upgrading to the latest Flash Player version.
If you continue to have difficulty viewing the chat room,
contact
us with details of where you're accessing the site from,
eg, a public access terminal in a library, home PC, etc.
Other helpful information would be what browser you are
using (eg. Internet Explorer 6) and what version of the
Flash Player you have installed (this is displayed below).